To keep its work under control and optimise all activities, achieving the essential targets of “zero accidents”, protection of workers’ health and safety, environmental protection and prevention of pollution, customer satisfaction and ongoing improvement of performance, Sefer management decided to set up an integrated quality, safety, environment and maintenance system proportionate to the nature and complexity of its organisation and activities, and to document it, implement it and keep it up to date in accordance with the requirements of the legislation:

Policies

The company’s Quality Policy is a reference document issued by management establishing the policies and reference framework for identification and review of targets for the quality of the company’s products and services and commitment to on-going improvement of the results achieved by the Management System.

The company’s Safety Policy is a reference document issued by management establishing the policies and reference framework for identification and review of targets for occupational health and safety and commitment to on-going improvement of the results achieved by the Management System.

The company’s Environment Policy is a reference document issued by management establishing the policies and reference framework for identification and review of targets for reduction of environmental impact and on-going improvement of the results achieved by the Management System.

Certificati

Serfer Servizi Ferroviari Srl has obtained BS OHSAS 18001:2007 certification for the following activities:

  • Planning, construction, maintenance and renovation of railway links
  • Cargo transportation as a railway company using the national railway infrastructure
  • Reception, assistance and catering on passenger cars
  • Management of shunting on rail links

Maintenance and renovation of diesel vehicles, rolling stock for cargo transportation and auxiliary services

Serfer Servizi Ferroviari Srl has obtained UNI EN ISO 9001:2008 certification for the following activities:

  • Planning, construction, maintenance and renovation of railway links
  • Cargo transportation as a railway company using the national railway infrastructure
  • Reception, assistance and catering on passenger cars
  • Management of shunting on rail links
  • Maintenance and renovation of diesel vehicles, rolling stock for cargo transportation and auxiliary services

Serfer Servizi Ferroviari Srl has obtained UNI EN ISO 14001:2004 certification for the following activities:

  • Planning, construction, maintenance and renovation of railway links
  • Cargo transportation as a railway company using the national railway infrastructure
  • Reception, assistance and catering on passenger cars
  • Management of shunting on rail links
  • Maintenance and renovation of diesel vehicles, rolling stock for cargo transportation and auxiliary services

Serfer Servizi Ferroviari Srl has obtained safety certification for the following services:

  • Goods
  • Hazardous goods (excluding class 1 and 7 goods under RID)
  • Passengers
  • Manoeuvring

CDS

The system is based on statements of commitment documented in the company’s Quality, Environment and Occupational Safety and Railway Operation Policies and targets set by management. Policies are distributed throughout the company, obtaining the commitment and collaboration of all employees, in the awareness that the company’s future depends on improvement of its efficiency, safety in the workplace, customer satisfaction and environmental protection. Management aims to lead the company in on-going improvement of performance.

Targets of the Integrated Quality, Safety and Environment Management System

SERFER Servizi Ferroviari S.r.l. management has set the general targets of:

  • Meeting the expectations of customers and all parties with an interest in regulatory compliance
  • Improving the company’s own efficiency
  • Improving the health and safety of company employees and customers and third parties’ staff members in the workplace in railway operation, consistently with national and international standards and with the policies of ANSF and the infrastructure and network operator
  • Protecting public safety
  • Protecting the environment and preventing pollution
  • Promoting employees’ career growth

The company is convinced that on-going improvement of its operative efficiency and standards for occupational safety, railway operation and environmental protection are an essential tool for growth, and so everyone in the company is encouraged to analyse their work and identify opportunities for improvement.

2014 annual report prepared under art. 28 of European Regulation 1371/2007
Serfer Servizi Ferroviari S.r.l., a Ferrovie dello Stato Italiane Group company, provides the above-mentioned report as required under European Regulation 1371/2007